Analyzing the path of dashboard appropriation: A three-dimensional examination from rational, psycho-cognitive and socio-political perspectives

Abstract

Abstract

Initially, the dashboard was regarded as a purely rational and objective tool, designed to assist decision-makers in managing their organization by providing a clear and precise view of performance. Failures in dashboard adoption were often attributed to inherent flaws in the tool itself, without considering the interactions between the user and the artifact. However, in recent years, a new approach to appropriating management tools, including the dashboard, has emerged, placing the user at the heart of the reflection and integrating psycho-cognitive and socio-political perspectives alongside the rational perspective.

In this article, we seek to understand how actors perceive the process of appropriating the dashboard. We conducted a case study on three Moroccan SMEs to identify the different perspectives—rational, psycho-cognitive, and socio-political—that influence the dashboard appropriation process.

Keywords: adoption ; appropriating ;dashboard ; prospects; the psycho-cognitive, the socio-political.